Responder a una reseña de Google

Write a Google review reply in English, tone: professional and friendly, on behalf of {{businessName}}.

The review:
"""
{{review}}
"""
Facts I want to acknowledge: {{facts}}
What we're doing about it (if applicable): {{action}}

Rules:
- Under 90 words
- Address the person by name if present
- No canned "thank you for your feedback"
- If negative: acknowledge, take responsibility for what's ours, give a real next step, invite them offline
- If positive: thank specifically, restate a real detail, invite them back

El contenido del prompt está en inglés. Usa la variable de idioma para elegir el idioma de la respuesta de la IA.

Consejos de uso

• Always add one specific detail from the review — it proves you actually read it.

Errores a evitar

• Copy-pasting the same reply to every review — Google users notice.